Acceptable Use Policy

This Acceptable Use Policy (“AUP”) describes conduct that is prohibited on ascendbiolabs.com and any related services (the “Site”). It supplements - but does not replace - our Terms of Service, and any violation is a material breach of those Terms.

You agree that you will not, and will not attempt to:

Access and automation

• use any automated means - bot, crawler, scraper, headless browser, scripted agent, AI agent, or similar - to access, query, or retrieve content from the Site, except for well-behaved public search-engine indexers operating within the rules of our robots.txt;
• reverse-engineer, decompile, or attempt to derive the source code of any part of the Site or any software we make available;
• bypass, disable, interfere with, or circumvent any access controls, rate limits, bot-detection systems, CAPTCHAs, or security features;
• probe, scan, or test the vulnerability of the Site or any associated system without our prior written authorization;
• copy, download, mirror, or systematically extract data (including pricing, product listings, images, COAs, or reviews) for any purpose other than a single personal copy for your own research evaluation;
• use the Site as the source for training any machine-learning, AI, or generative model without our prior written consent;
• impose an unreasonable or disproportionately large load on our infrastructure.

Account and payment abuse

• create more than one account for yourself, share an account with another person, or use another person's account without permission;
• register with false, inaccurate, or misleading information - including false researcher affiliation (see Terms of Service, Section 9);
• initiate a chargeback or payment dispute without first contacting us in good faith and giving us a reasonable opportunity to resolve the issue, or initiate a chargeback for any reason contrary to our Return & Refund Policy;
• use stolen, unauthorized, or mismatched payment methods;
• use any promotional code, referral program, or affiliate program in a manner inconsistent with its stated rules.

Content and harassment

• submit any content (reviews, comments, messages) that is unlawful, threatening, abusive, harassing, defamatory, obscene, hateful, or invasive of another's privacy;
• impersonate another person or misrepresent your affiliation with any person or entity;
• make any therapeutic, medical, diagnostic, or efficacy claim about any Product - including in reviews, comments, social-media posts referencing the Site, or customer-service communications;
• harass our staff, make threats, or engage in abusive communications with our support team.

Interference and illegality

• introduce viruses, worms, malware, or any other malicious code to the Site;
• attempt to gain unauthorized access to any account, system, network, or data;
• use the Site in violation of any applicable law, regulation, or the rights of any third party;
• use the Site to engage in fraud, money laundering, sanctions evasion, or any other illegal activity.

Violation of this AUP is a material breach of our Terms of Service. We reserve the right, at our sole discretion and without notice, to:

• remove, restrict, or edit offending content;
• suspend or permanently terminate your account;
• cancel any pending order and refuse any future order;
• ban your payment method, shipping address, IP address range, and any other identifier reasonably associated with the violation;
• pursue any civil remedy available to us, including injunctive relief, damages, and recovery of our costs and attorneys' fees;
• cooperate with, or refer the matter to, law enforcement.

If you observe conduct on the Site that appears to violate this AUP, please report it to support@ascendbiolabs.com. Please include as much detail as possible, including URLs, timestamps, and usernames where relevant.