1. No Returns Policy
Due to the specialized nature of laboratory materials and research compounds, all sales are considered final. We do not accept returns once an order has been processed and shipped.
2. Damaged or Incorrect Shipments
If your order arrives damaged during transit, with compromised packaging, or contains incorrect items, you must notify us within 48 hours of confirmed delivery.
To initiate a claim, please contact us at:
📧 help@ascendbiolabs.com
Your request must include:
Order number
Description of the issue
Clear photographic evidence of the item(s) and packaging
Failure to provide sufficient documentation may result in denial of the claim.
3. Resolution Process
All claims are reviewed on a case-by-case basis. If your claim is approved, we may, at our sole discretion, provide one of the following remedies:
Replacement of the affected item
Store credit equal to the value of the item
Partial or full refund (if applicable)
We reserve the right to determine the appropriate resolution based on the circumstances of each claim.
4. Non-Eligible Situations
We are not responsible for:
Damage occurring after delivery has been confirmed
Improper handling, storage, or use
Orders shipped to incorrect or incomplete addresses provided by the customer
Minor packaging variations that do not affect material integrity
5. Shipping & Liability
Once an order has been transferred to the shipping carrier, responsibility for transit is assumed by the carrier. However, we will assist in addressing verified shipping-related issues where appropriate.
6. Policy Updates
We reserve the right to modify or update this policy at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.